Frequently Asked Questions

line alergies

 WILL I BE ABLE TO HAVE UNDER FLOOR HEATING?

 You can use under floor heating with all our products, please ensure the sub-floor temperature does not exceed 27 degrees Celsius.

 This will need to be controlled with a surface controlled thermostat, Before installing please contact ETF to instruct you on this.

line bamboo

 WHERE DOES THE BAMBOO COME FROM?

 The bamboo is sourced from China and is from the botanical family of grasses. Our bamboo comes from fully renewable plantations and is

 selectively harvested on a 5 – 6 yearly cycle. Bamboo is considered a top environmental choice by architects who are designing green buildings and

 have been involved in Greenstar and FSC certified projects over the years.

line wet floor

 IS BAMBOO SUITABLE FOR WET AREAS?

 It is suitable for all areas in the house except for the bathroom or high moisture areas.

 Putting it in these areas will make the product be void of Warranty resulting to cupping or convexing (doming) of boards or the presence of mildew or

 discolouration from extreme sub-floor moisture or poor cleaning / maintenance

line laying

 WHO INSTALLS THE FLOORS?

 Elaborate Timber Floors have trained contractors and sales representatives around NZ which give ETF an edge in the flooring market in the

 knowledge of floating floors and direct stick floors. Each floor has a quality control system in place which is signed off at the end of the

 contract to ensure the best outcome for both parties.

line laying

 WHAT MAKES OUR UNICLIC BETTER THAN TONGUE AND GROOVE?

 ElaOur Uniclic system has been pre-waxed which gives a very tight seal to stop moisture from entering the join under normal circumstances.

 It is not like traditional tongue and groove which can open up over extended periods of time.borate Timber Floors have trained contractors and sales

 representatives around NZ which give ETF and edge in the flooring market when pricing

line laying

 REGIONAL LICENSEE AREAS

 For more information on our Regional Licensee areas please contact us.

line laying

 WHAT IS THE TIMEFRAME FOR THE DELIVERY OF MY PRODUCTS?

 From our warehouse in Auckland / Wellington the delivery can take from 3 to 5 working days to get the products to you.

 We can deliver any where in NZ

line laying

 WHAT IS THE BENEFIT OF OUR PREMIUM UNDERLAY?

 Our premier underlay is 4mm thick and is made up of IXPE foam which increases underfoot comfort and decreases crushing and compression.

 It is acoustic rated to keep noises reduced to STC 73/11c 72 ratings. There is a moisture resistant vapour barrier which hinders moisture from

 entering through the flooring.

line laying

 HOW DO I CLEAN MY FLOORS?

 • Use a moist cloth to blot up spills and spots as soon as they happen. For tough spots such as oil, paint, markers, lipstick, ink, tar or

   cigarette marks, use acetone/nail polish remover then wipe with a damp white cloth.

 • Regularly vacuum, (using the hard floor attachment), dust mop or sweep the floor to prevent sand or abrasive dust from accumulating

   and scratching the finish.

 • Do not use oil based, wax, polish, or strong ammoniated or abrasive cleaners.

 • Do not wash or wet-mop the floor with soap, water, oil soap detergent or any other liquid cleaning material.

   This could cause swelling, warping, delaminating and joint-line separation, and void the warranty.

 • DO NOT USE STEAM CLEANERS ON YOUR BAMBOO FLOORING

line laying

 HOW DO BAMBOO AND OAK FLOORS STAND UP TO THE SUN?

 Bamboo flooring has UV resistant coating which resists discolouring from sunlight. The product is finished with a German developed Klumpp finish

 which has 7 coats including 2 layers with exclusive Klumpp technology that improve scratch resistance.

 It is possible that some minor discolouration may occur over time.

line laying

 IS BAMBOO HARMFUL TO ALLERGY SUFFERERS?

 Bamboo is a great option for allergy sufferers as it is very easy to clean and keep dust free , by using a micro mop on bamboo floors you can

 pick up any dust particles, with ease making your life easier and healthy environment

line